Zapappi's Standard Service Schedule outlines the costs for works undertaken, outside of standard products and pricing. This may include assistance with integration testing, charges for unauthorised support (detailed in our Standard Service Level Agreement) or charges not included in the standard rate cards..
Charges Per Hour
| Service Period | Standard Rate |
| Monday - Friday, 9am - 5:30pm (Standard Business Hours) | £75 per hour |
| Monday - Friday, 5:30pm - 9am (Out of Standard Business Hours) | £125 per hour |
| Weekends | £250 per hour |
| Bank Holidays | £500 per hour |
Other Charges
| Charge Type | Standard Rate |
| Port Change Request | £10.00 |
| Port Change Request (IPEX) | £30.00 |
| Failed Port Charge (Single Line) | £13.50 |
| Failed Port Charge (Multi Line) | £10.00 per number, up to £50.00 |
| Out of Hours Port | email sales |
| Number Export Fee | £5 per number* |
| Number Reactivation Fee - United Kingdom, Geo | £10.00 per number |
| Number Reactivation Fee - United Kingdom, National | £10.00 per number |
| 999 Handling Charge | £35.00 each time |
Note: All prices exclude VAT at the current UK rate.
* This charge will only be applied if passed on to us