Zapappi's Standard Service Schedule outlines the costs for works undertaken, outside of standard products and pricing. This may include assistance with integration testing, charges for unauthorised support (detailed in our Standard Service Level Agreement).
Charges Per Hour
|Service Period||Standard Rate|
|Monday - Friday, 9am - 5:30pm (Standard Business Hours)||£75 per hour|
|Monday - Friday, 5:30pm - 9am (Out of Standard Business Hours)||£125 per hour|
|Weekends||£250 per hour|
|Bank Holidays||£500 per hour|
|Charge Type||Standard Rate|
|Port Change Request||£10.00|
|Failed Port Charge (Single Line)||£10.00|
|Failed Port Charge (Multi Line)||£10.00 per number, up to £50.00|
|Out of Hours Port||email sales|
|Number Reactivation Fee - United Kingdom, Geo||£10.00 per number|
|Number Reactivation Fee - United Kingdom, National||£10.00 per number|
Note: All prices exclude VAT at the current UK rate.